Subscription Terms

Big Bear Marine Services LLC · Effective September 2026

These are the terms for a Big Bear Marine Services subscription. They're written in plain language on purpose — if anything here is unclear, ask us and we'll explain it.

1. The service

Big Bear Marine Services is a fleet-monitoring service for marine operators: an iOS app for your crew plus the hosted backend that powers it. It covers operations logs, engine hours and trips, daily reports, sensor monitoring, vessel tracking, maintenance and inventory, safety management documents, and role-based reports. The app itself is a free download; access to your organization's fleet is what the subscription provides.

2. Plans and billing

• Two plans are sold in the iOS app as App Store subscriptions: Small boats ($10 a month or $100 a year, up to three private boats: fishing boats or pleasure craft) and Diesel mechanic ($200 a year). Prices may differ outside the United States; the app shows the price in your currency before you buy.
• Two plans are billed by us directly, by yearly invoice through Stripe: Dredge ($500 a year per dredge, including that dredge’s support equipment) and Commercial vessel ($2,000 a year per commercial vessel: government, research, fishing or tug). Invoices are due within 30 days and can be paid by card or bank transfer. The subscription renews each year until you tell us to cancel it.
• For plans bought in the app, payment is taken by Apple and charged to your Apple Account when you confirm the purchase.
• A plan bought in the app renews automatically at the same price and for the same length unless you cancel it at least 24 hours before the end of the current period. Apple charges the renewal within the 24 hours before the period ends.
• You can manage or cancel a plan bought in the app at any time in your Apple Account settings. Refunds are handled by Apple under its own policies.
• Buying a plan in the app makes you the admin of your own organization straight away. Invoiced plans go live once we've set the account up with you.
• There are no per-seat charges — your approved crew, managers, and observers are included and never pay.

These terms are between you and Big Bear Marine Services LLC, not Apple. Apple is not responsible for the app or its content. Apple's standard Licensed Application End User License Agreement also applies to the app as downloaded from the App Store.

3. What's included

• Access to the app for everyone in your organization we've approved.
• Setup of your vessels, sensors, and crew accounts, done with you.
• Hosting, data storage, and backups for your fleet's records.
• App updates and improvements as we release them.
• Direct support by email — you talk to the people who build and run the service.

4. Your data

• Your fleet's data belongs to your organization. We don't sell it, share it with other customers, or use it for anything besides running the service for you.
• Data is stored on Google's cloud platform (Firebase), with access limited to approved members of your organization. Crew members only see the vessels they're assigned to.
• If you leave, we'll give you an export of your records on request and then delete them.

5. AI-assisted features

A few convenience features use a commercial AI service (Anthropic's Claude) to do their work: reading photographed paper log sheets into the record, writing trip summaries, and answering questions about vessel equipment. When those features are used, the relevant content (for example, the log sheet photo) is processed by that AI service.

The core of the app — logs, hours, reports, tracking, monitoring, maintenance — does not use AI. On request, we will disable the AI-assisted features for your organization, and the rest of the service works exactly the same.

6. Accounts and acceptable use

• Every account belongs to a real person in your organization and is let in by your organization's admin or by us. Tell us when someone leaves so we can remove their access.
• Don't share logins, attempt to access another organization's data, or use the service to break the law.

7. Cancellation

You can cancel at any time in your Apple Account settings. Your access runs through the end of the period you've paid for, and then the plan simply doesn't renew. If we ever discontinue the service, we'll give you reasonable notice and an export of your data.

8. Service commitments

We work to keep the service reliable and available, and we fix problems promptly, but like any online service we can't promise it will never be interrupted. The service is a record-keeping and monitoring aid — it doesn't replace your own safety procedures, watchkeeping, or regulatory obligations. Our responsibility to you is capped at what you've paid for the current subscription year.

9. Questions and changes

If we update these terms, we'll post the new version here and let you know before your next renewal. Questions any time: Kristopherbunce@bigbearmarineservices.com.